Rostron Carlyle Solicitors ABN 19 135 739 537(the Firm) understand and appreciate that you (the Client) are concerned about the privacy of personal information that we may collect about you. We respect your privacy and are committed to compliance with our obligations under the Privacy Act 1988 (Cth) (the Act). The firm complies with the Spam Act 2003 (Cth), which deals with restrictions on sending electronic mail.

This Privacy Policy applies to all of our dealings with you, including when we deal with you over the internet via our website, personally, or in any other manner.

 

Collection of your personal information

 

If you register on our website or contact us via our website, email or otherwise, we may collect personal information you provide such as your name, job title, legal matter, telephone, fax and mobile numbers and postal or email addresses. We may also collect credit card and bank account information.

 

Use of cookies

 

A cookie is a small message given to your web browser by our web browser.  The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.

 

We make limited use of cookies on our website.  We do however use cookies to measure useage sessions accurately, and to gain a clear picture of which areas of the site attracts more web users.

 

When cookies are used on the Firm’s website, they are used to store information relating to your visit, such as a unique identifier, or a value to indicate whether you have seen a webpage. Our site does not store personal information such as email addresses or other details in a cookie.

 

Use and disclosure of your personal information

 

We will only use and disclose your personal information as permitted by the Act.

 

We will use your personal information to provide our service to you, to review, develop and improve our business and the services that we offer and to keep you informed of any changes to our business, or other legal matters that may be of interest to you.

 

The types of organisations to whom we may disclose your personal information include:

 

third parties that assist us in our business, including barristers, costs assessors, postal and delivery service providers, agents, subcontractors and employees, information technology service providers, financiers, accounts, and other professional consultants and advisors.

 

We will not sell your personal information to third parties unless we have your consent.

 

The firm is bound by professional obligations of confidentiality and legal professional privilege.  We will continue to treat and protect information we receive (including any personal information) in accordance with these obligations.

 

Accessing your personal information

 

You have the right to access the personal information held by us and we will generally provide it to you but in some cases we may, where and to the extent we are permitted by law, refuse access to some or all of that information.

 

In accordance with privacy laws, we may charge a fee for providing you with such access to your personal information. Those fees and charges will not be excessive and will be determined by us from time to time and we shall notify you of those costs prior to providing you access to the Information. We may require those costs to be paid prior to providing you with access.

 

Information changes

 

If at any time you wish to change any personal information held by us email or privacy compliance officer at mail@rostroncarlyle.com

 

If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it, unless we need to keep it for legal reasons.

 

Security of your personal information

 

The Firm uses a variety of physical and electronic security measures, including restricting physical access to our offices, firewalls, and secure databases to keep personal information secure from misuse, loss or unauthorised use and disclosure.

 

Quality of your personal information

 

We take reasonable steps to ensure your personal information we collect, use or disclose is accurate, complete and up-to-date. If any of your personal details change or you discover any errors in your personal information we hold, please contact us as soon as possible to help us keep our records accurate, complete and up-to-date.

 

We may, if permitted by law, refuse to change our records of your personal information. If we no longer need your personal information for any purpose for which it may be used or disclosed we will take reasonable steps to destroy or permanently de-identify it.

 

When does this Privacy Policy not apply?

 

This Privacy Policy only applies to personal information collected or held by us. It does not cover third party websites referred to in or linked from our website. Those sites may have their own privacy policies.

 

How do we protect your personal information?

 

We take steps to guard against unauthorised access to the personal information. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which is transmitted to us online and we are not liable for any loss or damage you suffer as a result of any loss or misuse of or damage or unauthorised access to such information.

 

Sending of "Spam" (Promotional email)

 

We will not send you "spam" (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving promotional information from us and do not wish to receive this information, you may remove your name from our list either by visiting the Firm’s website and following the instructions on how to withdraw your subscriptions, or emailing us at mail@rostroncarlyle.com and asking to be removed from our mailing list. The Firm will respond to your request as soon as possible.

 

Further Information on Privacy

 

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Privacy Commissioner's website at http://www.privacy.gov.au. If you would like more information on how Rostron Carlyle handles your privacy, please contract our Privacy Compliance Officer at:

 

Rostron Carlyle Solicitors

Level 6, 232 Adelaide Street, Brisbane, QLD, 4000

Mailing address: GPO Box 3203, Brisbane, QLD 4001

Telephone: (07) 3009 8444   Fax: (07) 3009 8499

e: mail@rostroncarlyle.com  website : http://www.rostroncarlyle.com